{"brand":"ALWTO SMP","categories":[{"id":"appeals","label":"Appeals","emoji":"\uD83D\uDD28","description":"Ask us to look at a ban or a mute again","options":[{"id":"ban","label":"Ban appeal","emoji":"\uD83D\uDEE1","description":"You were banned from the server","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16,"hint":"Bedrock players: your name with the dot in front, like .Steve"},{"id":"ban_id","label":"Ban ID (shown on the ban screen)","style":"short","required":true,"max":12,"placeholder":"e.g. 5321","check":"penalty"},{"id":"why","label":"Why should we lift the ban?","style":"paragraph","required":true,"min":20,"max":1500},{"id":"video","label":"Video or screenshots (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"mute","label":"Mute appeal","emoji":"\uD83D\uDD07","description":"You can't talk in game chat","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16,"hint":"Bedrock players: your name with the dot in front, like .Steve"},{"id":"ban_id","label":"Mute ID (if you have it)","style":"short","required":false,"max":12,"check":"penalty"},{"id":"why","label":"Why should we lift the mute?","style":"paragraph","required":true,"min":20,"max":1500}]},{"id":"discord","label":"Discord timeout or warning","emoji":"\uD83D\uDCAC","description":"Punished on this Discord server","questions":[{"id":"what","label":"What happened?","style":"paragraph","required":true,"min":20,"max":1500}]}]},{"id":"reports","label":"Report a player","emoji":"⚠","description":"Cheating, scams, chat abuse, ban evasion","options":[{"id":"cheating","label":"Cheating or duping","emoji":"\uD83C\uDFAF","description":"Fly, x-ray, kill aura, auto clickers, dupes, bug abuse","questions":[{"id":"reported","label":"Their Minecraft name","style":"short","required":true,"max":16},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["NA","EU"]},{"id":"what","label":"What did you see, and where?","style":"paragraph","required":true,"min":10,"max":1500},{"id":"video","label":"Video proof (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true},{"id":"ign","label":"Your Minecraft name","style":"short","required":false,"max":16}]},{"id":"scam","label":"Scam","emoji":"\uD83D\uDCB0","description":"Someone tricked you out of items or money","questions":[{"id":"reported","label":"Their Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"What happened, and what did you lose?","style":"paragraph","required":true,"min":10,"max":1500},{"id":"video","label":"Video or screenshots (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true},{"id":"ign","label":"Your Minecraft name","style":"short","required":false,"max":16}]},{"id":"chat","label":"Chat or voice abuse","emoji":"\uD83E\uDD2C","description":"Slurs, threats, harassment, spam","questions":[{"id":"reported","label":"Their Minecraft or Discord name","style":"short","required":true,"max":40},{"id":"where","label":"Where did it happen?","style":"select","required":true,"max":100,"choices":["Game chat","Voice chat","Discord"]},{"id":"what","label":"What did they say?","style":"paragraph","required":true,"max":1500},{"id":"video","label":"Video link or Discord message link","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... or a Discord message link (optional)","hint":"Discord message: right-click > Copy Message Link. Videos: unlisted YouTube links are best.","links":true}]},{"id":"alt","label":"Ban evasion","emoji":"\uD83D\uDC65","description":"A banned player back on another account","questions":[{"id":"reported","label":"The account you think is an alt","style":"short","required":true,"max":16},{"id":"main","label":"The banned account (if you know it)","style":"short","required":false,"max":16},{"id":"why","label":"Why do you think so?","style":"paragraph","required":true,"max":1500}]}]},{"id":"bugs","label":"Bugs & lost items","emoji":"\uD83D\uDC1B","description":"Lost items, something broken, lag, can't join","options":[{"id":"lost","label":"Lost items or money","emoji":"\uD83D\uDCE6","description":"Items, money or souls gone after a bug, a crash or a purchase","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16,"hint":"Bedrock players: your name with the dot in front, like .Steve"},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["NA","EU"]},{"id":"what","label":"What went missing?","style":"paragraph","required":true,"min":10,"max":1500,"hint":"Which items and how many, or how much money - and roughly when."},{"id":"how","label":"What were you doing when it happened?","style":"paragraph","required":true,"max":1500},{"id":"video","label":"Video or screenshots (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"bug","label":"Bug or glitch","emoji":"\uD83D\uDC1E","description":"Something in the game does not work as it should","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["NA","EU"]},{"id":"what","label":"What happened, and how can we see it?","style":"paragraph","required":true,"min":10,"max":2000},{"id":"video","label":"Video of the problem (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"connection","label":"Lag or can't join","emoji":"\uD83D\uDCF6","description":"Kicked, can't connect, high ping","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"platform","label":"You play on","style":"select","required":true,"max":100,"choices":["Java","Bedrock"]},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["NA","EU"]},{"id":"what","label":"What happens? Paste the kick message if any","style":"paragraph","required":true,"max":1500},{"id":"client","label":"Game version, device and your country","style":"short","required":false,"max":100}]},{"id":"website","label":"Website or Discord problem","emoji":"\uD83C\uDF10","description":"alwto.com, this support site or our Discord server","questions":[{"id":"what","label":"Which page or channel, and what is wrong?","style":"paragraph","required":true,"min":10,"max":1500},{"id":"video","label":"Video link or Discord message link","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... or a Discord message link (optional)","hint":"Discord message: right-click > Copy Message Link. Videos: unlisted YouTube links are best.","links":true}]}]},{"id":"account","label":"Account","emoji":"\uD83D\uDC64","description":"Stolen account, name change, other account problems","options":[{"id":"stolen","label":"Stolen or hacked account","emoji":"\uD83D\uDD11","description":null,"questions":[{"id":"ign","label":"The account","style":"short","required":true,"max":16},{"id":"what","label":"What happened, and since when?","style":"paragraph","required":true,"max":1500}]},{"id":"name","label":"New name - move my things","emoji":"✏","description":"You changed your Minecraft name or gamertag","questions":[{"id":"ign","label":"Old name","style":"short","required":true,"max":16},{"id":"newname","label":"New name","style":"short","required":true,"max":16},{"id":"what","label":"What do you need moved?","style":"paragraph","required":true,"max":1000}]},{"id":"other","label":"Something else about my account","emoji":"❔","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"What do you need?","style":"paragraph","required":true,"max":1500}]}]},{"id":"media","label":"Media rank","emoji":"\uD83C\uDFA5","description":"Claim or renew the media rank","info":"**Requirements** - you only need **one** of these:\n- A YouTube video on the server with **250+ views**\n- A YouTube Short on the server with **1,000+ views**\n- An Instagram Reel on the server with **1,000+ views**\n- A TikTok on the server with **1,000+ views**\n- A YouTube stream of the server with **5+ average live viewers**\n- A YouTube Shorts stream of the server with **5+ average live viewers**\n- A TikTok stream of the server with **5+ average live viewers**\n\n**Important**\n- The IP **alwto.com** must be on screen or pinned in the comments\n- The rank lasts **30-90 days**, depending on the views\n- Only open a ticket if you meet one of the requirements","options":[{"id":"media-claim","label":"Claim media for the first time","emoji":"\uD83D\uDCF9","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16,"hint":"Bedrock players: your name with the dot in front, like .Steve"},{"id":"channel","label":"Channel link(s)","style":"short","required":true,"max":300,"placeholder":"https://www.youtube.com/@yourname","hint":"YouTube, TikTok, Instagram, X, Twitch... More than one? Put spaces between them.","links":true},{"id":"videos","label":"Your recent ALWTO SMP videos or streams","style":"paragraph","required":true,"max":1500,"placeholder":"One link per line","hint":"The IP alwto.com must be on screen or pinned in the comments.","links":true}]},{"id":"media-renew","label":"Renew media after it expired","emoji":"\uD83D\uDD01","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16,"hint":"Bedrock players: your name with the dot in front, like .Steve"},{"id":"channel","label":"Channel link(s)","style":"short","required":true,"max":300,"placeholder":"https://www.youtube.com/@yourname","hint":"YouTube, TikTok, Instagram, X, Twitch... More than one? Put spaces between them.","links":true},{"id":"videos","label":"Your recent ALWTO SMP videos or streams","style":"paragraph","required":true,"max":1500,"placeholder":"One link per line","hint":"The IP alwto.com must be on screen or pinned in the comments.","links":true}]}]},{"id":"general","label":"General / other","emoji":"❓","description":"Questions, suggestions, or anything else","options":[{"id":"question","label":"A question","emoji":"\uD83D\uDCAD","description":null,"questions":[{"id":"ign","label":"Your Minecraft name (if it matters)","style":"short","required":false,"max":16},{"id":"what","label":"What would you like to know?","style":"paragraph","required":true,"max":2000}]},{"id":"suggestion","label":"A suggestion","emoji":"\uD83D\uDCA1","description":null,"questions":[{"id":"what","label":"Your suggestion","style":"paragraph","required":true,"min":10,"max":2000},{"id":"why","label":"What would it make better? (optional)","style":"paragraph","required":false,"max":1000}]}]}],"regions":["NA","EU"],"socials":["youtube","tiktok","instagram","twitch","kick","x"],"limits":{"picture":8388608,"video":52428800,"file":2097152,"perMessage":5,"text":4000}}